Common things
- RefundsUnused credits can be refunded within 7 days of purchase. Send the email address you bought with. The refund policy has the details.
- Credits didn’t arriveThey appear within a minute of the payment going through. If they don’t, send us the payment receipt from Paddle.
- Sotto can’t hear the other sideSystem Settings → Privacy & Security → System Audio Recording, then switch Sotto on. Sotto’s Permissions screen has a button for each one.
- Screen Recording keeps askingmacOS applies it only after Sotto reopens; Sotto offers to reopen itself.
- Deleting your accountAsk us and we’ll remove it, along with anything attached to it.
Reporting a problem
Tell us what you were doing, what happened, and your macOS and Sotto versions (Settings → Privacy & About). Sotto doesn’t collect crash reports unless you switch them on.