Common things
- RefundsUnused credits can be refunded within 7 days of purchase. Send the email address you bought with. The refund policy has the details.
- Credits didn’t arriveThey appear as soon as the payment is confirmed. If they don’t, email us what you paid, when, and from where.
- My USDT payment isn’t showingIt shows within a minute of reaching the Solana network. Check that you sent it on Solana, to the address in the app. Paid from an exchange? Paste the transaction ID into the payment window. The payment guide has the steps.
- I paid from an exchangeExchanges don’t add our payment reference, so paste the withdrawal’s transaction ID into the payment window in Sotto. If you closed it, email us the transaction ID.
- I sent the wrong tokenAnother token, SOL, or another network can’t be credited automatically. Email us the transaction ID; we look at each case, and can only return it to a wallet of your own.
- Whish: how long does it takeWe check Whish by hand: usually within a few hours, always within 24 hours after you press I’ve paid.
- Sotto can’t hear the other side (Mac)System Settings → Privacy & Security → System Audio Recording, then switch Sotto on. Sotto’s Permissions screen has a button for each one.
- Screen Recording keeps asking (Mac)macOS applies it only after Sotto reopens; Sotto offers to reopen itself.
- Windows says it doesn’t recognise the appClick More info, then Run anyway. Windows shows this for any app it hasn’t seen many people install yet, which is every new release in its first weeks. It goes away as more people install it.
- Sotto can’t hear the other side (Windows)Check which output device the call plays through in Settings → System → Sound, and that it is the one you hear. An app holding that device in exclusive mode blocks everyone else from hearing it: switch that off in the device’s properties.
- Uninstalling Sotto (Windows)Settings → Apps → Installed apps → Sotto → Uninstall. Your local profile is removed with it; your account and credits stay until you ask us to delete them.
- Deleting your accountAsk us and we’ll remove it, along with anything attached to it.
Reporting a problem
Tell us what you were doing, what happened, your macOS or Windows version and the Sotto version (Settings → Privacy & About on a Mac, Settings → About on Windows). Sotto doesn’t collect crash reports unless you switch them on.