Who handles your payment
Sotto is operated by Samijoe El Hayek, an individual based in Lebanon. We handle payments and refunds ourselves; a refund goes back the way you paid.
Credit packs
- 7 days. You can ask for a refund within 7 days of buying a pack.
- Unused credits. We refund the part of the pack you haven’t used. Bought 300 credits for $20 and used 90? You get $14 back, and the remaining 210 credits leave your account.
- Nothing left. A pack whose credits are all used can’t be refunded.
- Once per purchase. A refunded purchase can’t be refunded again.
- Free and invite credits. Credits we gave you — the ones a new account starts with, the daily ones, and anything earned by inviting a friend — are not part of a purchase, so there is nothing to refund on them.
Paying with USDT or USDC
Refunds are sent by hand in the same token on the Solana network, to a wallet address you give us. It must be your own wallet, never an exchange’s withdrawal or deposit address: exchanges can lose funds sent back that way. We send it within three business days, minus the network fee (well under a cent today).
Paying with Whish
Refunds go back to your Whish account.
Things that are never charged
- Free daily credits cost nothing, so there is nothing to refund.
- If an answer fails before any of it reaches you, or Claude declines to answer, its credits come back to your account automatically. You don’t need to ask.
Other cases
- If we suspend an account, we refund its unused paid credits.
- Paid credits expire 12 months after purchase. Expired credits can’t be refunded.
- Outside these rules we look at each request individually, and may refund in part or in full.
How to ask
Email support@sottohq.app from the address you bought with, or include it. Say what you paid and when. We answer within two business days.
Nothing here limits rights you have under the consumer law where you live.